Frequently Asked Questions

Shipping & Delivery

When will my order be dispatched?

In-stock orders are usually dispatched within 1–2 working days, Monday–Friday. Delivery times begin after dispatch.

Which UK delivery services do you use?

UK orders are sent using Royal Mail tracked services. Tracked 48 is free on orders over £50, and Tracked 24 is free on orders over £100. Available services and final prices are shown at checkout.

Do you offer local pickup?

No. Tartarus TCG is an online-only store and does not currently offer customer collection or local pickup.

Do you ship internationally?

International delivery may be available depending on the destination. Available services and prices are shown at checkout. Customs duties or import taxes may be payable by the recipient.

Pre-Orders

How do pre-orders work?

A pre-order reserves an item ahead of release. Any expected release date shown is an estimate and may change if the manufacturer, distributor or courier changes the schedule.

What happens if I order in-stock and pre-order products together?

The complete order will be dispatched together when every item is available. Place separate orders if you want in-stock products dispatched without waiting for a pre-order.

Returns & Problems

What is your returns period?

We accept eligible returns within 30 days of delivery. Items must be in their original condition with proof of purchase. Contact us before returning anything. Full exclusions and instructions are available in our Refund & Returns Policy.

What if my order arrives damaged or incorrect?

Email tartarustcg@gmail.com as soon as possible with your order number and clear photographs of the parcel and affected items so we can help.

Products & Orders

How can I contact Tartarus TCG?

Use our contact form or email tartarustcg@gmail.com.