Shipping Policy

At Tartarus TCG, we aim to dispatch orders quickly, securely and with appropriate tracking wherever possible.

Dispatch Times

Orders are normally dispatched the same working day where possible, or within 1–2 working days.

Orders are dispatched Monday to Friday. We do not normally dispatch orders on weekends or UK bank holidays.

During particularly busy periods, major product releases or circumstances outside our control, dispatch may occasionally take slightly longer. If there is a significant delay affecting your order, we will contact you where appropriate.

Pre-order products are dispatched once the relevant stock has arrived and is available for fulfilment.

UK Delivery

Our main UK delivery services are Royal Mail Tracked 24 and Royal Mail Tracked 48.

Royal Mail Tracked 48

• Orders below £30 — £3.95
• Orders from £30 to below £50 — £2.95
• Orders of £50 or more — FREE

Royal Mail Tracked 24

• Orders below £30 — £4.95
• Orders from £30 to below £50 — £3.95
• Orders from £50 to below £100 — £2.95
• Orders of £100 or more — FREE

The delivery services and prices available for your individual order will always be shown at checkout.

Delivery estimates provided by the carrier are estimates rather than guarantees. Please remember that dispatch time and delivery time are separate.

Tracking

Where a tracked service is used, tracking information will normally be provided once your order has been dispatched.

Please allow some time for tracking information to become active after your parcel has been handed to the delivery provider.

Packaging & Protection

Trading cards and sealed TCG products are packaged carefully to help protect them during transit.

Depending on the contents, size and value of the order, we may use sleeves, team bags, rigid protection, card-backed envelopes, boxes or other suitable protective packaging.

Our aim is to package each order appropriately for its contents rather than using one packaging method for every order.

Delayed Orders

Delivery delays can occasionally occur within the postal network.

If your order has not arrived within the expected timeframe, please check your tracking information first.

If you believe your parcel may be significantly delayed or lost, contact us at tartarustcg@gmail.com with your order number and we will investigate the shipment with the delivery provider where appropriate.

Lost Parcels

If you believe your parcel has been lost in transit, please contact us.

Where appropriate, Tartarus TCG will raise an investigation or claim with the delivery provider.

If an order is confirmed as lost, we will arrange an appropriate replacement or refund in accordance with your consumer rights and the circumstances of the order.

Damaged Parcels

If your parcel or its contents arrive damaged, please contact us as soon as possible at tartarustcg@gmail.com.

Where possible, please keep the packaging and provide photographs of:

• the outer packaging;
• any visible damage;
• the affected product; and
• the shipping label.

This helps us investigate the problem and, where necessary, make a claim with the delivery provider.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible.

If the order has not yet been dispatched, we will try to correct the address. We cannot guarantee that an address can be changed once an order has entered the fulfilment or delivery process.

Additional costs resulting from incorrect delivery information supplied by the customer may be the customer's responsibility where permitted by law.

International Shipping

International delivery may be available to selected countries.

The shipping methods and charges currently available for your destination will be displayed at checkout.

International delivery times vary by destination and may be affected by customs processing and local delivery networks.

Unless expressly stated otherwise at checkout, international customers may be responsible for any applicable import VAT, customs duties, handling fees or other charges imposed by their country or local authorities.

These charges are not controlled by Tartarus TCG and are not included in our product or shipping prices unless expressly stated otherwise.

Customers are responsible for checking any applicable import requirements in their destination country before ordering.

Pre-Orders

Estimated release dates shown for pre-order products are based on information supplied by manufacturers, publishers and distributors and may change.

We will dispatch pre-orders once the relevant stock has arrived and is available for fulfilment.

If an order contains both in-stock and pre-order items, dispatch timing may depend on how the order is configured and fulfilled.

Pre-orders may be cancelled for a full refund at any time before dispatch.

If we are unable to fulfil a pre-order because of supplier cancellation, allocation or another stock issue, we will provide a full refund for the affected item.

Risk During Delivery

Tartarus TCG remains responsible for goods while they are being delivered to you in accordance with applicable consumer law.

If your order is lost or damaged during delivery, please contact us rather than attempting to resolve the matter solely with the delivery provider.

Contact

For questions about shipping or an existing order, please contact:

Tartarus TCG
Email: tartarustcg@gmail.com